Radio Parts have a customer service problem…

… and sadly, I appear to be the victim.

About 6 months ago, I bought a PVR/set top box. I went with Wintal for a few reasons: I already had a non-recording Wintal set top box which had given no trouble; and the retailer, Radio Parts Group, assured me that they have their own repairers and could offer great backup. I have to say, apart from a slightly mystifying interface, the unit has been great… well it was great until it stopped. Don’t know why, but one day it just wouldn’t turn on, so it was time to try out Radio Parts’ great backup.