Comments on: Radio Parts have a customer service problem… http://www.woowoowoo.com/2008/07/15/radio-parts-have-a-customer-service-problem/ about pretty much nothing at all Thu, 20 Nov 2008 17:51:17 +0000 http://wordpress.org/?v=2.3.2 By: Mike http://www.woowoowoo.com/2008/07/15/radio-parts-have-a-customer-service-problem/#comment-44869 Mike Thu, 04 Sep 2008 12:24:30 +0000 http://www.woowoowoo.com/2008/07/15/radio-parts-have-a-customer-service-problem/#comment-44869 It's really disappointing to hear stories like this, especially since I work for RPG. One of the techs did go from full time to casual and was replaced a month ago by another brilliant tech. In the meantime, we had to send some stuff off to a service agent. And correct, that isn’t customary. Our techs usually are very good, so when the goods went to this service agent [for the first time in 5 years] we couldn’t get reliable information, turn-around times increased and the sales guys got put under considerable more stress. Don’t forget that Radio Parts supplies well over 10 thousand digital boxes into the industry annually and has another 6,000 lines to deal with at the same time! And, as I gathered, most people don’t realise that Radio Parts supplies all the majors – harveys, retra, good guys etc as well as around 4,000 other businesses. It doesn’t have anything to do with marketing or budgets. We just sent a repair offsite and in that month, couldn’t provide fast turn arounds and the information that we are usually renowned for... It’s really disappointing to hear stories like this, especially since I work for RPG.
One of the techs did go from full time to casual and was replaced a month ago by another brilliant tech. In the meantime, we had to send some stuff off to a service agent. And correct, that isn’t customary.
Our techs usually are very good, so when the goods went to this service agent [for the first time in 5 years] we couldn’t get reliable information, turn-around times increased and the sales guys got put under considerable more stress. Don’t forget that Radio Parts supplies well over 10 thousand digital boxes into the industry annually and has another 6,000 lines to deal with at the same time!
And, as I gathered, most people don’t realise that Radio Parts supplies all the majors – harveys, retra, good guys etc as well as around 4,000 other businesses. It doesn’t have anything to do with marketing or budgets. We just sent a repair offsite and in that month, couldn’t provide fast turn arounds and the information that we are usually renowned for…

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